Introduction

At Crandall Office Furniture, we pride ourselves on delivering top-notch remanufactured Steelcase V2 Leap chairs. This post will walk you through our comprehensive process, showcasing our commitment to quality, sustainability, and innovation. While this process is similar to the V1 Leap chair, today, we’ll focus on the more modern and sought-after V2 model.

The Remanufacturing Journey Begins

Our process starts with sourcing. We actively buy chairs from companies upgrading their furniture or downsizing. We purchase these chairs in truckloads, which are then delivered to our Michigan facility. Once the chairs arrive, we meticulously sort, count, and inspect them before dismantling them into seat pads, back pads, and arm pads for storage. These components will soon move on to different stages of the remanufacturing process.

Dismantling and Sterilizing

The first major step involves dismantling the seat and back pads, which contain various components. We then run these pads through our custom-built steam box, a tool we’ve perfected over the last decade. The steam box sterilizes and revitalizes the foam, helps us remove the fabric without damaging the foam, and prepares materials for recycling or further use.

Order Customization and Chair Core Preparation

As each order is made to fit the customer’s specific needs, we begin by selecting chair cores from our storage. The remanufacturing process starts with a thorough cleaning and a complete function test. If anything is not working correctly, we repair or replace the parts, tune the mechanism, and ensure every chair is in perfect condition.

Rebuilding and Upgrading

One of the critical steps in our process is rebuilding the arms of each chair. We thoroughly inspect the height adjustment mechanism, replace the arm pads with high-quality U.S.-made components, and ensure that everything is functioning as it should. We also polish visible metal parts to give the chair a pristine finish.

Quality Control and Microban Treatment

After the initial remanufacturing, a new technician performs another function test. This redundancy ensures that no detail is overlooked. We also apply a Microban-based cleaning product that not only cleans but provides antimicrobial, UV, and anti-static protection, ensuring the chair remains in top condition.

Upholstery Process

Our in-house upholstery department sets us apart from many competitors. With over 40 fabric options, we offer quick turnaround times and the ability to customize with new foam seat and back pads that we’ve tooled ourselves. This foam matches OEM specs with added thickness for comfort. We take pride in offering new, virgin foam and fabric for every chair, ensuring that each one feels brand new.

Final Assembly and Packaging

In the final stage, we assemble the customized components, wrapping and packaging each part to prevent shipping damage. After removing the casters and gas cylinders, we give each chair one last clean before securely boxing and shipping it. We also provide customers with tracking information to ensure a smooth delivery process.

What to Expect from a Remanufactured Chair

While our chairs are extensively refurbished, you may notice minor wear on plastic or frame components. This is normal and expected. Our remanufactured chairs meet OEM standards, and we ensure that all functional and aesthetic details are addressed, even if some movement in the arms or seat is entirely normal.

Shipping, Return, and Warranty Policies

We offer free shipping within the continental U.S., a 30-day return policy, and a 12-year warranty on all remanufactured chairs. We handle any parts replacements and shipping costs, ensuring a hassle-free experience for our customers.

Commitment to Recycling

Recycling is a cornerstone of our remanufacturing process. We aim to minimize waste by reusing materials where possible and responsibly recycling what cannot be reused. This dedication to sustainability is just another reason why Crandall Office Furniture is setting the bar in the office furniture remanufacturing industry.

Conclusion

Our Steelcase V2 Leap chair remanufacturing process is a testament to our commitment to quality, innovation, and customer satisfaction. We strive to exceed expectations, delivering a product that feels brand new while adhering to sustainable practices. Thank you for choosing Crandall Office Furniture for your office seating needs.