We’re located in Greenville, Michigan, and we love welcoming customers! Please set up an appointment to ensure we’re available and ready for your visit. Contact us to schedule a time to try out chairs, pick up orders, or meet our team.

Yes, we offer chair repair and custom upholstery services for your existing chairs. Contact us to set up an appointment and discuss your options.

No, unfortunately we are not currently shipping chairs to Alaska, Hawaii, or outside of the United States at this time.

Yes, we offer financing through select partners (Shop Pay, PayPal, and Affirm). You can select any of those options during checkout to see if you qualify.

We're confident that our chairs offer exceptional value. For over 20 years, we've perfected our remanufacturing process, ensuring the highest quality, backed by the industry's best warranty and return policy. This commitment to excellence is why we don't offer price matching.

Once your order ships, we’ll email you a tracking number so you can monitor its progress. For further updates, feel free to contact our support team.

A remanufactured chair is fully disassembled and rebuilt to like-new condition. At Crandall, we replace all high-touch components—such as casters, cylinders, arm pads, upholstery, and foam seat pads wherever possible. We also test and fine-tune all functional components to ensure each chair operates just like new. Every chair meets our strict quality standards and includes a 12-year warranty, providing you with a chair that looks, performs, and lasts like new.

Yes, all of our chairs ship partially disassembled to ensure safe shipping. We provide easy-to-follow video guides and written instructions to make assembly straightforward. If you run into any issues, our team is here to help!

We specialize in remanufacturing high-end chairs from brands like Steelcase, Herman Miller, and Haworth. Our most popular models include the Steelcase Leap, Amia, Gesture, as well as the Herman Miller Aeron.

• New: Factory-fresh, never used.
• Used: Previously owned, sold as-is. Conditions vary widely.
• Open Box: "Open Box" can vary significantly in meaning within the used furniture industry, with some sellers deceptively using it to describe heavily used chairs that may be years old. We recommend verifying the exact condition and researching the seller when you see this label to ensure you know what you're purchasing.
• Remanufactured: Previously owned and fully disassembled and restored to like-new condition, including replacement parts, upholstery, and warranty.

We strive to make your chair feel as close to new as possible by replacing all key components you use daily, including casters, gas cylinder, arm pads, seat foam, and fabric.

Where you might notice use or wear is on the plastic or frame surfaces, where minor scuffs, scrapes, or dings are normal and should be expected.

Chairs with significant damage are removed from inventory and used for parts.

We offer a 12-year warranty on our remanufactured chairs, covering parts and craftsmanship. Additionally, we provide a 30-day return policy, so you can return the chair for any reason within that period.

Yes, we’re happy to provide samples of our upholstery options. Contact our team, and we’ll send you samples to help you choose the perfect material for your chair.

All chairs are tested for and guaranteed to be in fully functional condition, and are then evaluated from an arms-length (~3ft) distance to identify any visual imperfections, and then given a grade based on that inspection.

• Grade A: Excellent condition with minimal wear, often indistinguishable from new.
• Grade B: Good condition with minor cosmetic imperfections that don’t affect performance or comfort.

Steelcase & Haworth both provide a no-questions-asked free return policy for chairs purchased directly from their online store. Customers can return chairs for any reason, often due to personal preference, such as the chair not fitting well or dissatisfaction with the color.

Chairs returned for mechanical issues or damage are not included in this program.

Each chair is unique and may show light wear. Crandall Office Furniture inspects and photographs each returned chair, so you can see the actual chair you are purchasing and any imperfections.

We add new chairs as frequently as possible, usually every week or two. To stay updated on our latest return chair listings, follow us on Facebook and Instagram, where we always announce when new inventory is available for purchase.

Click Here to View the Crandall Office Facebook Page

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For the purposes of selling these returned chairs, Crandall Office Furniture has been labeled as an Independent Authorized Value-Added Reseller of Factory Authorized Returned Goods by Steelcase. Beyond that, we are not a Steelcase dealer, nor directly affiliated with Steelcase.

Crandall Office Furniture has a partnership agreement with Haworth to be able to resell open box return chairs. Beyond that, we are not a Haworth dealer, nor directly affiliated with Haworth.

We offer a 30-day return policy on all remanufactured chairs, and 14 days on all Steelcase Authorized Factory Return Chairs. These time frames start from the day your chair is delivered. Unfortunately Haworth Open Box Return Chairs are all sales final, and not eligible for return.

Contact us within your return window for a no-hassle free return. We’ll send you a pre-paid return shipping label and refund your entire purchase price once the chair has been received and inspected.

Returned chairs must be in the same condition as received and returned in the original box. (please keep the box until you’re 100% sure you’re keeping the chair).

We offer a 30-day return policy on all chair parts, beginning from the day your items are delivered.

The buyer is responsible for return shipping costs.

Chairs with Custom Printed Fabric, Leather, premium Brisa vinyl, or chairs with significant visible wear or damage, will incur a 15% restocking fee.

All other chairs and chair parts are exempt from restocking fees.

All working components are warranted for the stated warranty period against manufacturing defects in material and workmanship.

In the event of a failure, Crandall Office Furniture will send replacement parts with installation instructions – installation labor costs, or tools needed are not covered. In the event of a failure beyond repair, a replacement chair will be sent. This warranty is good up to the stated manufacturer’s weight limits / capacity.

Warranty is null and void if the product is subject to negligence, abuse, misuse, or modification. Warranty only applies to the product; Crandall Office Furniture is not responsible in any way for loss, inconvenience, or any other special damages caused by any defect.

If you receive a damaged product, contact us immediately. We’ll work with you to arrange a repair, replacement, or solution to ensure your satisfaction.