Warranty Information
Our Commitment to Quality and Durability
All Crandall Office Furniture Chairs and Office Chair Replacement Parts are warranted against manufacturing defects in materials and workmanship. Coverage applies to the entire chair, and approved claims may be resolved with replacement parts or a replacement chair. Labor and tools are not included.
The warranty does not cover negligence, abuse, misuse, modification, or normal wear and tear. This includes normal fabric wear and foam compression or softening from regular use. Because comfort is personal and subjective, comfort preferences are not covered under warranty.
Coverage is valid only within manufacturer weight limits, is non-transferable, and applies only to the original owner within the United States. The warranty is void if the chair is shipped outside the United States by the customer. Crandall Office Furniture is not responsible for lost, stolen, or damaged products during transit or after delivery.
If a replacement chair is required, the defective chair must be returned using the prepaid return label provided and the box the replacement chair arrives in.
Simply put, we stand by our chairs. If your remanufactured chair breaks, we’ll send you the parts to fix it or send you a replacement chair.
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Remanufactured Chairs
All Crandall Remanufactured Chairs are warranted for a period of 12 years from original date of purchase, unless otherwise stated.
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Steelcase Authorized Factory Returns
All Steelcase Authorized Factory Return Chairs are warranted for a period of 12 years from original date of purchase, unless otherwise stated.
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Haworth Open Box Returns
All Haworth Open Box Return Chairs are warranted for a period of 2 years from original date of purchase, unless otherwise stated.
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Replacement Chair Parts
All replacement chair parts sold by Crandall Office Furniture are warranted for a period of 2 years from original date of purchase, unless otherwise stated.
Return Policy
Your Satisfaction, Guaranteed
We’re confident you’ll love your chair, but if not, we offer a no-hassle return policy on all chairs unless specified otherwise on the product page. We’ll provide a return shipping label and refund your full purchase price once the chair is received and inspected.
- Returned chairs must be in their original condition and returned in the original box (please keep the box until you’re certain of your purchase), and must be in-transit within 7 days of receiving the return label.
- Customers are responsible for disassembling and packaging returned products and chairs in their original packaging to ensure safe return transit.
- Limit of One Free Chair Return Per Customer/Household.
- Chairs with Brisa vinyl, leather, or significant wear/damage incur a 15% restocking fee.
- Replacement chair parts, they must be in new, unused condition, and the buyer is responsible for return shipping.
- Returns policy is voided if a customer ships the chair or chair parts outside of the United States.
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Remanufactured Chairs
All Crandall Remanufactured Chairs come with a 30-day free return policy from the delivery date, unless otherwise noted.
This includes a prepaid return label and a full refund upon receipt and inspection.
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Steelcase Authorized Factory Returns
All Steelcase Authorized Factory Return Chairs come with a 14-day free return policy from the delivery date, unless otherwise noted.
This includes a prepaid return label and a full refund upon receipt and inspection.
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Haworth Open Box Returns
Unfortunately Haworth Open Box Return Chairs are all sales final, and not eligible for return.
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Replacement Chair Parts
All Office Chair Replacement Parts sold by Crandall Office come with a 30-day return policy from the delivery date, unless otherwise noted.
Chair parts must be in new, unused condition, and the buyer is responsible for return shipping.
