Steelcase provides a no-questions-asked free return policy for chairs purchased directly from their online store. Customers can return chairs for any reason, often due to personal preference, such as the chair not fitting well or dissatisfaction with the color.

Chairs returned for mechanical issues or damage are not included in this program.

Each chair is unique and may show light wear. Crandall Office Furniture inspects and photographs each returned chair, so you can see the actual chair you are purchasing and any imperfections.

Yes, all our chairs ship partially disassembled and require basic assembly. We provide clear instructions and videos to make setup easy, and our customer service team is always available if you need assistance!

All of our Steelcase Authorized Factory Return Chairs come with a 12-Year Warranty under normal usage. All working components are warranted for 12 years against manufacturing defects in material and workmanship.

In the event of a failure, Crandall Office Furniture will send replacement parts with installation instructions – installation labor costs, or tools needed are not covered. In the event of a failure beyond repair, a replacement chair will be sent. This warranty is good up to the stated manufacturer’s weight limits / capacity.

Warranty is null and void if the product is subject to negligence, abuse, misuse, or modification. Warranty only applies to the product; Crandall Office Furniture is not responsible in any way for loss, inconvenience, or any other special damages caused by any defect.

We are confident you will love your chair, but if for any reason you don’t, contact us for a no-hassle free return within 14 days of receiving your chair. We’ll send you a return shipping label and refund your entire purchase price once the chair has been received and inspected.

Returned chairs must be in the same condition as received and returned in the original box. (please keep the box until you’re 100% sure you’re keeping the chair).

Click here to contact us to speak with our customer service team to get a return started.

We add new chairs as frequently as possible, usually every week or two. To stay updated on our latest return chair listings, follow us on Facebook and Instagram, where we always announce when new inventory is available for purchase.

Click Here to View the Crandall Office Facebook Page

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Unfortunately, chairs in the Steelcase Authorized Factory Returns program are not customizable.

If you’re looking to build a chair to your specifications, consider our remanufactured chairs instead.

We often offer 2023 or newer frames on our remanufactured models - these are frames from the returns program that require new upholstery.

Yes, each chair is assigned a unique number and photographed individually. This number is displayed above each chair so you can be confident you're purchasing the exact chair shown.

For the purposes of selling these returned chairs, Crandall Office Furniture has been labeled as an Independent Authorized Value-Added Reseller of Factory Authorized Returned Goods by Steelcase. Beyond that, we are not a Steelcase dealer, nor directly affiliated with Steelcase.