A remanufactured chair is fully disassembled and rebuilt to like-new condition. At Crandall, we replace all high-touch components—such as casters, cylinders, arm pads, upholstery, and foam seat pads wherever possible. We also test and fine-tune all functional components to ensure each chair operates just like new. Every chair meets our strict quality standards and includes a 12-year warranty, providing you with a chair that looks, performs, and lasts like new.

We specialize in remanufacturing high-end chairs from brands like Steelcase, Herman Miller, and Haworth. Our most popular models include the Steelcase Leap, Amia, Gesture, as well as the Herman Miller Aeron.

• New: Factory-fresh, never used.
• Used: Previously owned, sold as-is. Conditions vary widely.
• Open Box: "Open Box" can vary significantly in meaning within the used furniture industry, with some sellers deceptively using it to describe heavily used chairs that may be years old. We recommend verifying the exact condition and researching the seller when you see this label to ensure you know what you're purchasing.
• Remanufactured: Previously owned and fully disassembled and restored to like-new condition, including replacement parts, upholstery, and warranty.

We strive to make your chair feel as close to new as possible by replacing all key components you use daily, including casters, gas cylinder, arm pads, seat foam, and fabric.

Where you might notice use or wear is on the plastic or frame surfaces, where minor scuffs, scrapes, or dings are normal and should be expected.

Chairs with significant damage are removed from inventory and used for parts.

Yes, all our chairs ship partially disassembled and require basic assembly. We provide clear instructions and videos to make setup easy, and our customer service team is always available if you need assistance!

We offer a 12-year warranty on our remanufactured chairs, covering parts and craftsmanship. Additionally, we provide a 30-day free return policy (with included pre-paid return label), so you can return the chair for any reason within that period for a full refund.

We are confident you will love your chair, but if for any reason you don’t, contact us for a no-hassle free return within 30 days of receiving your chair. We’ll send you a return shipping label and refund your entire purchase price once the chair has been received and inspected.

Returned chairs must be in the same condition as received and returned in the original box. (please keep the box until you’re 100% sure you’re keeping the chair).

Click here to contact us to speak with our customer service team to get a return started.

All of our Remanufactured Office Chairs come with a 12-Year Warranty under normal usage. All working components are warranted for 12 years against manufacturing defects in material and workmanship.

In the event of a failure, Crandall Office Furniture will send replacement parts with installation instructions – installation labor costs, or tools needed are not covered. In the event of a failure beyond repair, a replacement chair will be sent. This warranty is good up to the stated manufacturer’s weight limits / capacity.

Warranty is null and void if the product is subject to negligence, abuse, misuse, or modification. Warranty only applies to the product; Crandall Office Furniture is not responsible in any way for loss, inconvenience, or any other special damages caused by any defect.