Circular by Steelcase: Remade
A Second Life for Premium Steelcase Seating
At Crandall Office Furniture, sustainability and innovation go hand in hand. That’s why we’re proud to partner with Steelcase as the exclusive remanufacturing provider for the Circular by Steelcase: Remade program. This initiative offers businesses a sustainable way to extend the life of their office chairs while reducing waste and carbon emissions.
Instead of discarding used Steelcase chairs, this program allows them to be remanufactured to a like-new condition using OEM parts and upholstery materials. The result? High-quality seating that meets the same performance standards as a new Steelcase product—backed by a 12-year warranty.
What Remade Really Means
More Than Refurbished - Built to Perform Like New
Unlike basic cleaning or repairs, the Remade process transforms chairs from the inside out. Each chair is remanufactured to the customer’s exact specifications using Steelcase OEM parts and materials whenever possible. This approach proactively replaces high-wear parts and delivers the same level of durability, comfort, and adjustability you’d expect from a brand-new Steelcase chair.
Organizations can also receive environmental reporting with each order, showcasing metrics like:
- 49% lower carbon emissions than buying new
- 96.2% landfill diversion rate
- 87% material reuse by weight
Partnering for a More Sustainable Future
Trusted Remanufacturing, Exclusive to Steelcase Dealers
Crandall Office Furniture is proud to be the exclusive remanufacturing partner for Circular by Steelcase: Remade. With over 20 years of experience remanufacturing premium seating, our team brings unmatched knowledge, scale, and quality control to every project.
This partnership allows Steelcase Dealers to confidently offer high-performance remanufactured chairs to their customers - fully aligned with the Steelcase brand, sustainability goals, and service model.
Our Remanufacturing Process
Transparency & Commitment to Quality
For over two decades, Crandall has set the standard for remanufactured office chairs. Every chair is meticulously rebuilt from the ground up in our Greenville, Michigan facility. We don't just patch things up; we give every chair a new lease on life.
We believe in showing you exactly what goes into making a Crandall chair. Watch our in-depth video to see our entire remanufacturing process (shown on our best-selling V2 Leap).
Your Remade Seating Options
Flexible Paths Toward a Circular Workplace
Whether you’re looking to outfit a new space or extend the life of your current seating, we offer three ways to take part in the program:
- Buy Remanufactured Chairs from Stock
Choose from our ready-to-ship inventory of remanufactured Steelcase chairs—custom built with OEM parts and finishes, and backed by warranty. - Remanufacture Your Existing Chairs
Send us your current Steelcase chairs (Leap, Gesture, Think, Amia, Criterion), and we’ll remanufacture them to your desired spec and return them like new with a renewed warranty. - Chair Buybacks & Trade-In Credit
Looking to upgrade or switch chair models? We accept select chairs from major brands like Steelcase, Herman Miller, and Haworth for credit toward remanufactured Steelcase seating - or we can offer a cash buyback. Contact us to check eligibility and get a personalized quote.
Getting Started
Let’s Build a More Sustainable Office, Together
Ready to join the circular movement? Whether you're a Steelcase dealer, corporate customer, or just starting your sustainability journey - here's how to get involved with the Circular by Steelcase: Remade program:
- Steelcase Dealers:
Open a Sustainability Case in Salesforce to start the process. This ensures your customer’s request is tracked and routed properly. Once submitted, you’ll be able to work directly with the Steelcase Sustainability Team and Crandall to quote and fulfill the order. - Corporate Customers:
Interested in remanufacturing or buying remade chairs for your business? Reach out to your local Steelcase Dealer to learn more about the program. You can also contact us directly at Crandall Office Furniture for assistance, quotes, or guidance on the next steps. - Non-Steelcase Customers:
Don’t have a current relationship with a Steelcase dealer? No problem. Get in touch with us at Crandall Office Furniture - we’ll help answer your questions and connect you with the right people to explore remanufactured seating solutions.
And as always, if you have any questions about this program, or anything else, you can contact us here.
Frequently Asked Questions
What chairs are eligible for the Remade program?
What chairs are eligible for the Remade program?
Currently, the program includes Steelcase Leap (V1 & V2), Gesture, Think (V1 & V2), Amia, and Criterion task chairs. If you have a different model or are interested in a pilot for another product, reach out to your Steelcase representative or Crandall for guidance.
Can I use my own chairs, or do I need to buy remade ones?
Can I use my own chairs, or do I need to buy remade ones?
Both options are available. You can either:
- Send in your existing Steelcase chairs to be remanufactured
- Purchase remanufactured chairs from our available inventory
- Sell or trade in your current chairs
Ask your dealer or contact us directly to decide what works best for your needs.
Are remade chairs covered under warranty?
Are remade chairs covered under warranty?
Yes! All chairs remanufactured under the program are backed by a 12-year warranty covering parts and labor - just like a new Steelcase chair.
Are OEM parts and materials Used?
Are OEM parts and materials Used?
Yes. All high-wear components - like arm pads, upholstery, and gas cylinders - are proactively replaced with Steelcase OEM parts whenever available. In rare cases where OEM parts are not yet available, high-quality alternatives may be used.
How long does the remanufacturing process take?
How long does the remanufacturing process take?
Lead times vary by project based on quantity, location, and material availability, but in general, this program delivers chairs within similar timeframes as new Steelcase orders.
Can I trade in chairs from other brands?
Can I trade in chairs from other brands?
Yes! Select competitor chairs (such as Herman Miller Aeron or Haworth Fern) may be eligible for credit toward remanufactured Steelcase seating, or direct buyback. Contact us for eligibility.
Is there a minimum or maximum order size?
Is there a minimum or maximum order size?
No minimum or maximum, but volume discounts apply at key tiers. Large orders may require advance scheduling to align with capacity.
How does pricing compare to new chairs?
How does pricing compare to new chairs?
Remanufactured chairs are generally less expensive than buying new, with exact pricing based on chair model, quantity, and custom spec. Quotes are typically returned within 3–5 business days after submitting a request.
How do I get started?
How do I get started?
- Steelcase Dealers: Open a Sustainability Case in Salesforce.
- Corporate Customers: Reach out to your Steelcase Dealer or contact us directly.
- Not connected to Steelcase yet? No problem - contact Crandall Office Furniture and we’ll help guide you.
