Steelcase Authorized Factory Returns
Crandall Office Furniture is now proud to be offering Steelcase Authorized Factory Returned Office Chairs.
Like us, Steelcase has a free, no questions asked return policy on their chairs, and when a customer returns a chair, they are still in great shape. Through a partnership agreement with Steelcase, Crandall Office Furniture is now able to take these authorized returned chairs, and offer them to our customers at a reduced price.
All of these chairs come with our 12 Year Warranty, and a 14 Day Free Returns Policy.
Learn More About Our Authorized Returns Program- Product Type: Steelcase Authorized Factory Returned Office Chair
- Return Grade: Grade A - Steelcase Authorized Factory Return
- Brand: Steelcase
- Chair: Steelcase 482 Amia
- Steelcase Fabric Line: Era
- Chair Fabric Color: 5ER9 - Era - Onyx (Black)
- Chair Frame Color: Black Frame - 6205
- Chair Base Color: Matches Frame Color
- Chair Arm Style: 4D Arms - Fully Adjustable 4-Way Arms
- Chair Lumbar Support: Additional Lumbar Support
- Headrest: No Headrest
- Chair Height: Standard Chair Height
Date of Manufacture: 11/17/2023
Returned Chairs Grading
Understanding Steelcase Authorized Factory Returned Chair Grades
![Steelcase Authorized Factory Returns Grade A](https://www.crandalloffice.com/wp-content/uploads/2021/02/Steelcase-Authorized-Factory-Return-Grade-A.png)
Grade A
Steelcase Authorized Factory Returns
Grade A Chairs are certified by Steelcase, Inc. as well as Crandall Office Furniture, Inc. to be in like-new condition both functionally and visually, and carry the name Steelcase Authorized Factory Returns.
![Steelcase Authorized Factory Returns Grade B](https://www.crandalloffice.com/wp-content/uploads/2021/02/Steelcase-Authorized-Factory-Return-Grade-B.png)
Grade B
Grade B Returns Refurbished by Crandall
Grade B Chairs have been identified as chairs that require minor repairs or chairs with minor wear, scuffs, or stains on the chair frame or fabric by Steelcase. These chairs are evaluated and repaired by Crandall Office Furniture, and listed as Grade B Returns Refurbished by Crandall Office Furniture. All repairs or imperfections will be noted on each product listing for these chairs.
![Steelcase Authorized Factory Returns Grade C](https://www.crandalloffice.com/wp-content/uploads/2021/02/Steelcase-Authorized-Factory-Return-Grade-C.png)
Grade C
Cycled into Remanufactured Chairs Program
Grade C Chairs are chairs that have noticeable or significant wear on either the chair frame or fabric. These chairs will be cycled into our remanufactured chairs program and sold as Crandall Office Furniture Remanufactured Chairs.
Chair arrived damaged. I was forced to repair the chair myself. Sitting in the chair causes extreme back pain. I decided to remove the extra lumbar support. The extra lumbar support is a flimsy piece of plastic, absolutely not worth the increase in price. I was surprised at the A grade, my chair has some deep digs on the base and arrived dirty. I am writing this review from my old Secret Labs chair. The Leap v2 is too painful to sit in.
Crandall themselves did a great job. The chair arrived very well packaged. It was missing one of the trim pieces and when I contacted them about it they sent it out right away. However the chair itself just wasn’t for me. I could not get comfortable in it and had to send it back. The return has been painless though.
I was hoping to have a plug n play experience with this chair but so far that has not happened. Upon Delivery it arrived with a broken caster, had to wait for that before using. Now after only using a few times the arm rest bar is wobbling quite a bit. Support has been great getting me out a replacement caster and sending a video for the wobbly arm rest bar but a chair at this price point shouldn’t need attention this soon. Disappointed thus far with this chair
Arrived with a broken arm. Exchange process was okay but could have been better. I was told that UPS would pick up the broken chair, but my return label was included with the replacement chair instead of sent ahead of time. So had to walk 50lb box to UPS myself.
A piece of the plastic seat bottom (support pan?) broke and cracked off within hours of use on day 1…It happened while sitting normally, and I weigh only 160 lbs. The chair still works, but the seat adjustment (forward/back) on one side is looser now…I expected better for such a high price. I appreciated with how quickly my order was sent, but am otherwise very disappointed. I will buy cheaper, more disposable office furniture in the future, as there is clearly little difference in quality.