9318 – Steelcase V2 Leap with Headrest – Grade B
Original price was: $1,536.00.$1,152.00Current price is: $1,152.00.
Chair Specs:
- Product Type: Steelcase Authorized Factory Returned Office Chair
- Return Grade: Grade B - Return Refurbished by Crandall Office
- Brand: Steelcase
- Chair: Steelcase 462 Leap V2
- Steelcase Fabric Line: Cogent: Connect
- Chair Fabric Color: 5S24 - Cogent: Connect - Nickel
- Chair Frame Color: Platinum Frame - 6249
- Chair Base Color: Matches Frame Color
- Chair Arm Style: 4D Arms - Fully Adjustable 4-Way Arms
- Chair Lumbar Support: Additional Lumbar Support
- Headrest: Headrest – Material Matches Seat
- Chair Height: Standard Chair Height
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Steelcase Authorized Factory Returns
Crandall Office Furniture is now proud to be offering Steelcase Authorized Factory Returned Office Chairs.
Like us, Steelcase has a free, no questions asked return policy on their chairs, and when a customer returns a chair, they are still in great shape. Through a partnership agreement with Steelcase, Crandall Office Furniture is now able to take these authorized returned chairs, and offer them to our customers at a reduced price.
All of these chairs come with our 12 Year Warranty, and a 14 Day Free Returns Policy.
Learn More About Our Authorized Returns Program- Product Type: Steelcase Authorized Factory Returned Office Chair
- Return Grade: Grade B - Return Refurbished by Crandall Office
- Brand: Steelcase
- Chair: Steelcase 462 Leap V2
- Steelcase Fabric Line: Cogent: Connect
- Chair Fabric Color: 5S24 - Cogent: Connect - Nickel
- Chair Frame Color: Platinum Frame - 6249
- Chair Base Color: Matches Frame Color
- Chair Arm Style: 4D Arms - Fully Adjustable 4-Way Arms
- Chair Lumbar Support: Additional Lumbar Support
- Headrest: Headrest – Material Matches Seat
- Chair Height: Standard Chair Height
Date of Manufacture: 02/29/2024
Grade B Imperfections:
Scratch on Back / Gouge on Base
Note:
We mark all imperfections with small pieces of tape, which you can see in the pictures. We’ve pictured the worst imperfections in the pictures above.
Returned Chairs Grading
Understanding Steelcase Authorized Factory Returned Chair Grades
Grade A
Steelcase Authorized Factory Returns
Grade A Chairs are certified by Steelcase, Inc. as well as Crandall Office Furniture, Inc. to be in like-new condition both functionally and visually, and carry the name Steelcase Authorized Factory Returns.
Grade B
Grade B Returns Refurbished by Crandall
Grade B Chairs have been identified as chairs that require minor repairs or chairs with minor wear, scuffs, or stains on the chair frame or fabric by Steelcase. These chairs are evaluated and repaired by Crandall Office Furniture, and listed as Grade B Returns Refurbished by Crandall Office Furniture. All repairs or imperfections will be noted on each product listing for these chairs.
Grade C
Cycled into Remanufactured Chairs Program
Grade C Chairs are chairs that have noticeable or significant wear on either the chair frame or fabric. These chairs will be cycled into our remanufactured chairs program and sold as Crandall Office Furniture Remanufactured Chairs.
| Weight | 58 lbs |
|---|---|
| Dimensions | 26 × 17 × 32 in |
| Product Type | Steelcase Authorized Factory Returned Office Chair |
| Return Grade | Grade B – Return Refurbished by Crandall Office |
| Brand | Steelcase |
| Chair | Steelcase 462 Leap V2 |
| Steelcase Fabric Line | Cogent: Connect |
| Chair Fabric Color | 5S24 – Cogent: Connect – Nickel |
| Chair Frame Color | Platinum Frame – 6249 |
| Chair Base Color | Matches Frame Color |
| Chair Arm Style | 4D Arms – Fully Adjustable 4-Way Arms |
| Chair Lumbar Support | Additional Lumbar Support |
| Headrest | Headrest – Material Matches Seat |
| Chair Height | Standard Chair Height |
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Additional SAFR Information:
Warranty & Returns:
All Steelcase Authorized Factory Return Chairs are warranted for a period of 12 years from original date of purchase.
All Steelcase Authorized Factory Return Chairs
have a 14 Day Free Return Policy.
Chairs must be returned in original box.
SAFR Frequently Asked Questions
General Information
All chairs sold as an Authorized Factory Returns are less than a year old. Every chair was brand new when it was shipped to the customer, and was returned within Steelcase's 14 day return window.
Once received, Steelcase assesses each returned chair in-house and assigns them a grade. We then take possession of these chairs, and go through each chair here as well. Once assessed, we assign each chair a grade of A, B, or C.
Grade A Chairs are certified by Steelcase, Inc. as well as Crandall Office Furniture, Inc. to be in like-new condition both functionally and visually, and carry the name Steelcase Authorized Factory Returns.
Grade B Chairs have been identified as chairs that require minor repairs or chairs with minor wear, scuffs, or stains on the chair frame or fabric by Steelcase. These chairs are evaluated and repaired by Crandall Office Furniture, and listed as Grade B Returns Refurbished by Crandall Office Furniture. All repairs or imperfections will be noted on each product listing for these chairs.
Grade C Chairs are chairs that have noticeable or significant wear on either the chair frame or fabric. These chairs will be cycled into our remanufactured chairs program and sold as Crandall Office Furniture Remanufactured Chairs.
These chairs will be listed at up to 20% off from new pricing.
Steelcase offers their customers a free returns policy within 14 days of purchasing a chair. The customer can return these chairs for any reason they choose. Typically the reason for return was they just didn't like the chair or no longer wanted it. Any chairs that were returned due to mechanical issues or damage are not part of this program.
Unfortunately the chairs in this outlet store are not available for customization at this time. If you wish to customize one of these returned chairs, you can select that you'd like a returned / less than a year old chair as an option on most of Crandall Office Furniture's remanufactured chairs, and then customize from there.
Yes. We assign every chair a number and will be photographing each chair individually. You will see this number displayed above each chair to be sure it's the exact chair you will be purchasing.
For the purposes of selling these returned chairs, Crandall Office Furniture has been labeled as an Independent Authorized Value-Added Reseller of Factory Authorized Returned Goods by Steelcase. Beyond that, we are not a Steelcase dealer, nor directly affiliated with Steelcase.
We will be adding new chairs as they become available to us. In the future we plan to set a specific day of the week that new chairs will be released.
We will be making posts on our Instagram (Crandall Office Instagram Page Link) and Facebook (Crandall Office Furniture Facebook Page Link) pages when new chairs are listed using the #SAFR. Follow us on one of both of these platforms to be notified when we post new chairs for sale.
Shipping / Warranty / Returns
No, we disassemble the Steelcase Authorized Factory Return chairs and ship them in the same packaging as our remanufactured chairs.
These chairs should be shipping in 1-2 business days after the order is placed.
Yes, all Steelcase chairs (including Steelcase Factory Authorized Returns) sold by Crandall Office Furniture carry our 12 Year Warranty, which covers the entire chair and is the same warranty as we've held for many years on our remanufactured chairs. This warranty is held by Crandall Office Furniture, not by Steelcase.
Grade A Steelcase Authorized Factory Returns, and Grade B Returns Refurbished by Crandall Office will carry the same 14 day return policy as Steelcase. Any chairs fully remanufactured by Crandall Office Furniture will still carry our 30 day return policy.
Returned chairs must be in the same condition as received and returned in the original box. (please keep the box until you’re 100% sure you’re keeping the chair).
Chairs with significant visible wear or damage, will incur a 15% restocking fee.
65mm Carpet casters are best for low-pile or dense carpeted floors. For medium, or longer residential carpets, we recommend 75mm Oversized Carpet Casters to help prevent the bottom of the gas cylinder from dragging on the floor.
Hard floor casters have a soft coating on them, helping them roll smoother and quieter on hard surfaces. This coating also helps protect the flooring from damage. Hard floor casters can also be used on carpeted floors.
We recommend hard floor casters for the following floors:
- Wood / Hardwood Floors
- Concrete / Epoxy
- Laminate
- Tile
- Chair Floor Mats
Oversized (75mm) casters are larger and offer a smoother rolling experience, and also raise the chair up about ~1/2".
Roller Blade casters offer the smoothest and quietest rolling experience of all, and work great on both carpet or hard floors. Their soft surface also helps protect floors the same as the standard twin-wheel hard floor casters.
What a pleasure the whole experience was. I took several weeks of browsing their site, learning some things, getting a complete description of the whole process of where they get the chair and what they do with it after they receive it. The YouTube videos are extremely helpful and presented in a way that is easy to understand.
I bought this chair and they shipped it quicker than I was told to expect to be. It was the exact chair that they showed on the website. The condition was spot on with how they reported it.
It went together easily and the instructions were great (actual words and pictures, in English). I used it several days and everything was good, but I felt like the seat tilted towards the floor somewhat, which might be fine for most people, but it was not perfect for me. I was trying to decide if I wanted to keep it or, if that minor flaw (for my personal taste) was enough to cause me regret in the future. This is way beyond what I would spend on a chair but I was tired of reading review after review on less expensive chairs that always had over a 25% dissatisfaction rate. So I really felt that it should feel like the amount of coin I spent on it.
I decided to get with them and see what they suggested. I thought if did I decide to returned it, they could advise me on what other chair that they keep that would fit me better.
Before I could contact them, Mr. David Crandall emailed me (personally) and asked how it was going and what I thought. After reading my response, he told me that something was amiss and to send some photos and what to take the pictures of. He also sent me a video showing me how to remove the seat from the base.
Upon seeing the pictures he had Ms. Sheri jump in on the email chain. She called me on the phone and asked me about two small parts that were missing between the seat cushion assembly and the chair seat base. I said, “you mean these two parts that are in the bubble wrap that I could not see indicated on the instructions?” Turns out, I cannot read plain English or understand clear pictures. I looked at the instructions again after hanging up the phone, and it told what to do with them. She sent me a video too, which showed how to install the pieces, since I obviously cannot read.
Wouldn’t you know it, the chair is now perfect thanks to them. Amazing how well the chair was without all the components.
So, who have you bought something from lately that has called you to help you? Yeah, NOBODY!
If you read up on the internet you will see that Crandall has a great reputation. I can personally say that they earn it.
Thanks Mr. David and Ms. Sheri!
The chair arrived in good condition. There was some slight damage to the outer box which caused some initial concerns to the point of taking photos of the box prior to opening. The box had a cut in it so I thought the chair may have also been damaged. Upon opening it, to my surprise the chair was undamaged due to how well it was packaged. Very happy so far and much more comfortable. The chair was very well described and shows no signs of wear and tear.