Steelcase Authorized Factory Returns
Crandall Office Furniture is now proud to be offering Steelcase Authorized Factory Returned Office Chairs.
Like us, Steelcase has a free, no questions asked return policy on their chairs, and when a customer returns a chair, they are still in great shape. Through a partnership agreement with Steelcase, Crandall Office Furniture is now able to take these authorized returned chairs, and offer them to our customers at a reduced price.
All of these chairs come with our 12 Year Warranty, and a 14 Day Free Returns Policy.
Learn More About Our Authorized Returns Program- Product Type: Steelcase Authorized Factory Returned Office Chair
- Return Grade: Grade B - Return Refurbished by Crandall Office
- Brand: Steelcase
- Chair: Steelcase 435 - Series 1
- Steelcase Fabric Line: 3D Microknit, Cogent: Connect
- 3D Microknit Color: 5T27 - Orange
- Chair Fabric Color: 5S17 - Cogent: Connect - Tangerine
- Chair Back Style: Series 1 - 3D Microknit
- Chair Frame Color: Seagull - 7243
- Chair Base Color: Matches Frame Color
- Chair Arm Style: Series 1 - 4-Way Adjustable Arms
- Chair Lumbar Support: Additional Lumbar Support
- Chair Height: Standard Chair Height
Date of Manufacture: 03/25/2021
Grade B Imperfections:
Marks on Base
Note:
We mark all imperfections with small pieces of tape, which you can see in the pictures. We’ve pictured the worst imperfections in the pictures above.
Returned Chairs Grading
Understanding Steelcase Authorized Factory Returned Chair Grades
![Steelcase Authorized Factory Returns Grade A](https://www.crandalloffice.com/wp-content/uploads/2021/02/Steelcase-Authorized-Factory-Return-Grade-A.png)
Grade A
Steelcase Authorized Factory Returns
Grade A Chairs are certified by Steelcase, Inc. as well as Crandall Office Furniture, Inc. to be in like-new condition both functionally and visually, and carry the name Steelcase Authorized Factory Returns.
![Steelcase Authorized Factory Returns Grade B](https://www.crandalloffice.com/wp-content/uploads/2021/02/Steelcase-Authorized-Factory-Return-Grade-B.png)
Grade B
Grade B Returns Refurbished by Crandall
Grade B Chairs have been identified as chairs that require minor repairs or chairs with minor wear, scuffs, or stains on the chair frame or fabric by Steelcase. These chairs are evaluated and repaired by Crandall Office Furniture, and listed as Grade B Returns Refurbished by Crandall Office Furniture. All repairs or imperfections will be noted on each product listing for these chairs.
![Steelcase Authorized Factory Returns Grade C](https://www.crandalloffice.com/wp-content/uploads/2021/02/Steelcase-Authorized-Factory-Return-Grade-C.png)
Grade C
Cycled into Remanufactured Chairs Program
Grade C Chairs are chairs that have noticeable or significant wear on either the chair frame or fabric. These chairs will be cycled into our remanufactured chairs program and sold as Crandall Office Furniture Remanufactured Chairs.
What a pleasure the whole experience was. I took several weeks of browsing their site, learning some things, getting a complete description of the whole process of where they get the chair and what they do with it after they receive it. The YouTube videos are extremely helpful and presented in a way that is easy to understand.
I bought this chair and they shipped it quicker than I was told to expect to be. It was the exact chair that they showed on the website. The condition was spot on with how they reported it.
It went together easily and the instructions were great (actual words and pictures, in English). I used it several days and everything was good, but I felt like the seat tilted towards the floor somewhat, which might be fine for most people, but it was not perfect for me. I was trying to decide if I wanted to keep it or, if that minor flaw (for my personal taste) was enough to cause me regret in the future. This is way beyond what I would spend on a chair but I was tired of reading review after review on less expensive chairs that always had over a 25% dissatisfaction rate. So I really felt that it should feel like the amount of coin I spent on it.
I decided to get with them and see what they suggested. I thought if did I decide to returned it, they could advise me on what other chair that they keep that would fit me better.
Before I could contact them, Mr. David Crandall emailed me (personally) and asked how it was going and what I thought. After reading my response, he told me that something was amiss and to send some photos and what to take the pictures of. He also sent me a video showing me how to remove the seat from the base.
Upon seeing the pictures he had Ms. Sheri jump in on the email chain. She called me on the phone and asked me about two small parts that were missing between the seat cushion assembly and the chair seat base. I said, “you mean these two parts that are in the bubble wrap that I could not see indicated on the instructions?” Turns out, I cannot read plain English or understand clear pictures. I looked at the instructions again after hanging up the phone, and it told what to do with them. She sent me a video too, which showed how to install the pieces, since I obviously cannot read.
Wouldn’t you know it, the chair is now perfect thanks to them. Amazing how well the chair was without all the components.
So, who have you bought something from lately that has called you to help you? Yeah, NOBODY!
If you read up on the internet you will see that Crandall has a great reputation. I can personally say that they earn it.
Thanks Mr. David and Ms. Sheri!
The chair arrived in good condition. There was some slight damage to the outer box which caused some initial concerns to the point of taking photos of the box prior to opening. The box had a cut in it so I thought the chair may have also been damaged. Upon opening it, to my surprise the chair was undamaged due to how well it was packaged. Very happy so far and much more comfortable. The chair was very well described and shows no signs of wear and tear.