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30% Off Steelcase Authorized Returns - Use Code SAFR30 | ✋ 5% Off Everything Else w/ Code HIGHFIVE

30% Off Steelcase Authorized Returns - Use Code SAFR30 | ✋ 5% Off Everything Else w/ Code HIGHFIVE

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Tag Archives: Chair unboxing

General

How to Assemble a Steelcase V1 Think Chair

Posted on July 30, 2024August 20, 2024 by Ryan Snyder

30
Jul

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Posted in General | Tagged Assembly guide, Chair hardware kit, Chair instructions, Chair unboxing, Crandall Office Furniture, DIY assembly, Ergonomic chair setup, Furniture assembly, Home office setup, Office chair assembly, Office chair back attachment, Office chair parts, Office Furniture, Step-by-step assembly, Think V1 office chair Leave a comment

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We're the Chair Guys!

Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002.

We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability.

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What Our Customers Say:

Google Rating

4.9

Based on 1681 reviews

Crandall Office Furniture, Inc.

4.9

review us on See all reviews

Callahan McGinty

1726586984

Very nice, like new condition.

ANKDrew

1726558473

Jeff Goldian

1726499017

I ordered a refurbished leap v2 chair from Crandall. I love the chair and I honestly cannot tell what is not new. It was easy to install and feels just as good or better than the new one I tested out.The customer service was excellent. I ordered a week or so before labor day only to find a sale the next day. A quick email and I was given the sale price as my order had not shipped yet. It was great experience and I would totally recommend it to anyone looking for a quality chair.

Alex Duhanov

1726422402

I purchased a replacement cylinder for my steelcase gesture chair. Great price, it arrived quickly, and worked perfectly. The provided instructional video made the repair a breeze too. Thank you!

Gilbert Yoder

1726062565

Took a bit to arrive, but was 100% worth the wait.Leap was easy to assemble and having used it for 2 months can say was absolutely worth the $600.

Paul

1726009943

The right product, arrived quickly, no hassle.

John Finney

1725997594

A+ - Easy purchase and quality product. Quick and easy exchange which helped revitalize my Steelcase Leap 2. The cushion on the chair was completely worn out and with minimal effort and reasonable cost I was able to swap the cushion with a new cushion from Crandall Office Furniture. I would order from Crandall again.

Inepsa

1725977711

Very happy with the remanufactured Steelcase Leap V2. Looks brand new, feels amazing to sit in. Perfect amount of adjustments! Such a massive upgrade from a cheap office chair.UPDATE: 2 years later still as good as the day I got it. Bought a second one for my wife with custom fabric on it shortly after I got mine. It still looks brand new.I sit in my chair and code and develop software for upwards of 14hrs a day. I could not do that without a chair like this one. I used to have back pain after an hour of sitting in a classic leather office chair or one of those mesh back styled chairs. Even gaming chairs you just can't sit in for as long as you can with something like this.

Jason Ferry

1725933070

So much more comfy than my last chair, can't believe it took me this long to make the switch.

Yubo Rao

1725929329

Had a great experience with Crandall Office Furniture!

Chris Fleischer

1725912804

Got new seat and chair back for my Leap 2. Couldn’t be happier as my chair is like new, possibly better because of the additional padding! Saved me a ton of money and the whole process was simple and easy! Although still awaiting my deposit refund which seems to be taking a while.

m s

1725901880

Bought a refurbed steelcase office chair. Arrived in a jiffy and was impossible to tell from a brand new chair. Would do it again in a heartbeat.

Stephen Lynch

1725901206

Fast shipping and they has the replacement parts for my Leap chair, where others did not.

Neal Clark

1725893149

I've ordered 3 chairs so far from Crandall and they've all bee fantastic. 2 Steelcase Leap v2s and now a Steelcase Gesture w/ the headrest. All chairs arrived in great condition and the gesture chair was literally spotless, no blemishes or scuffs on any part. 100% recommend to anyone looking to invest in long lasting office chairs.

Rudy Huling

1725814291

Love my Steelcase Amia chair and the company. Chair is like new and has a 12 year warranty. Save yourself a lot of time and frustration by shopping here first. I learned my lesson the hard way.

Michael Reisman

1725813756

The ordering and all that was just fine. The fit of the 5-leg base was a problem. Where you were supposed to be able to use a rubber mallet and pop the leg assembly onto the bottom of the cartridge pedestal, that failed to work. The internal lip on the base was just too prevalent and it prevented that from going on, despite a huge amount of force. This required me to grind that lip inside the base down with a Dremel tool and then I was able to secure it. Otherwise all the rest of it was ok.

Darin Ingimarson

1725813026

Contacted Crandall bc the OEM replacement post for my Aeron chair wobbled - from the minute I installed it! Cheap junk. Replacement recommended by Crandall staff corrected the issue and my main work chair is no longer an 'enhanced interrogation' device.

Tom Caprarella

1725805352

Both times I’ve shopped at Crandall have been great. The Grade B Gesture I got is essentially brand new with a couple of scuffs on the arm I never would’ve noticed. I also really like how it shipped; the box was way easier to handle and much less cardboard to break down compared to the fully assembled chairs. Assembly took less than 10 minutes. Customer service here is outstanding as well. Steelcase, and HM are great too but Crandall has better customer service, way better pricing, and easier shipping.

Taylor Bryant

1725749168

I ordered a Steelcase Gesture from their authorized factory returns program. The chair was just as described on their website (like-new condition). The assembly instructions were very well done. I was able to quickly assemble it when it was delivered. I would highly recommend Crandall if you’re wanting a Steelcase Gesture for a great price! I’ll be ordering any future chairs from them!

Jerry Talbot II

1725590099

My chair is like brand new. Service was great and super friendly. Had an issue but your team was able to provide a solution that fixed it. Would highly recommend Crandall Office Furniture. Inc.

John Kozak

1725413454

I sit for 8-10 hours a day as a software developer and needed a better office chair other than the $150 junk I had from Staples so that I wouldn't be an orthopedic basket case before I was 40. For anything good that could easily run you $1,500 without any bells and whistles so I wasn't looking forward to that but you can't put a price on your health so I just steeled myself for that. I found Crandall on Reddit while surfing through the subreddits to help decide on a model I wouldn't regret buying. I'm normally leary of buying anything refurbished or returned having been burned by that before, especially when it's from somewhere 3rd Party. Most of that stuff is often misrepresented or otherwise in worse condition than the seller would lead you believe and conveniently has a not so generous return policy or high restocking fee as if they know you will be returning it. So it's often like gambling and not the exciting kind... However, having seen the love that Crandall got from other customers (and of course the price difference compared to brand new) I decided to gamble against my better judgement on an Authorized return Steelcase Gesture. I'm glad I did because I was not disappointed, the chair is practically new bar some negligible scuffs in the metal frame, the shipping was pretty prompt - about a week - well packaged and with clear reassembly instructions.Though arguably the best part is the customer service. I purchased my chair in August when they were running a pretty generous coupon (30% additional off the already 20% discount) but didn't notice it - and that was totally on me. I mentioned this in some feedback to the owner expecting nothing because again that miss was completely on me. I nearly fell out of my new chair because to my genuine shock and surprise I was refunded the difference. You could never expect that kind of courtesy from Amazon, Wal-Mart etc. So ultimately I got a $1,600 chair for about half the price. Just wow.

Coulter Proffer

1725389524

Received my Steelcase Leap V2 faster than it was supposed to arrive, included a qr code to scan to get video help to setup chair.The instructions were easy to follow and my chair is more comfortable than I expected. Great customer service as well.

Noah Fast

1725380681

I purchased some replacement cushions for the Steelcase Think V1, and they were even better than I was expecting in terms of comfort.

Darren Johnson

1725369090

I ordered a Haworth Fern from Crandall. I do have to knock off one star because one of the handles for raising and lowering the arms broke off during shipment. I also wish they were a little more upfront about needing to use a certain drill bit to install the chair back onto the base (it’s possible it’s on the product page and I missed it, but I would like it if Crandall included that info more prominently, or maybe in the purchase confirmation email).That being said, the chair is otherwise in excellent condition, and super glue has so far resolved the issue with the handle. Very happy with the purchase overall, and glad to save a good amount of money on a high quality chair!

Robert McIntyre

1725198748

Today my new chair was delivered and I am very happy. I spent a lot of time reviewing Crandall Office Furniture, watched the videos, looked at the pictures and really just put a lot of thought and consideration into this purchase. To be honest, I was somewhat skeptical but decided to try the Steelcase factory returns and purchased a Steelcase Series 1. I was attracted to the style, quality, reviews and most important for me, fit. My previous gaming chair that I used for work at home was good…but just too big and bit too sporty. I am so happy with my Crandall purchase. It arrived sooner than promised, an excellent price, and it fits me just perfect. The chair looks absolutely brand new. Some of the parts were even wrapped in what looked like manufacturer packaging. I really don’t think this chair was ever used. It certainly does not look it. Super clean, everything fits together right, no scratches or stains or squeaks. It’s perfect. I am very happy with my purchase and glad I went this route. I will definitely recommend (in fact have already) Crandall for excellent products at a great price.

Kenny Wilson

1725181033

I have purchased a few replacement gas cylinders for various Steelcase chairs through Crandall, and each one has immediately fixed any height adjustment issues I have had. Do not waste your money and buy a cheap cylinder from Amazon, as it will not fix the issue. These cylinders are as close to OEM as it gets. I will be purchasing all of my replacement parts through Crandall from now on.

Samantha Murray

1725125589

My Herman Miller draft chair conversion kit arrived quickly in the mail, and I installed it in less than 10 minutes. I am a very happy customer.

Bobby Oldani

1725122643

Remanufactured back and seat cushions from Crandall are way more comfortable than the originals. Absolutely worth the upgrade on a used chair!

Johnny Xiong

1725119477

Ordered a Haworth Fern with the open box returned, chair is basically brand new with a lower price point, worth every penny.

Sriram Balasubramanian

1724860380

Benjamin Manibo

1724800637

I cannot recommend Crandall Office highly enough! Purchased a Grade A Leap V2 from their website, which arrived at my door in less than a week's time. Everything about the chair looked pristine and could pass off as brand new. And the Customer Support team was phenomenal! Very happy with the overall experience!

Christopher Tolbert

1724792030

Fabulous chair at an incredible price. I ordered a "B-tier" Leap V2 Open Box item. I can't even find the scratch they assessed to call it a "B-tier" chair. Obviously very high standards at Crandall. I just moved from an extremely dodgy amazon "gamer chair" to this absolutely premium seat, and it came at something like 1/2 the retail price of a new chair. Cannot recommend highly enough!

Taeho Oh

1724790571

Great product and even better customer service - shout out to Kim and Scheri for helping me work through assembly of the chair and sending me a replacement part quickly when one of my components seemed to not work. Satisfied customer!

Danton Wieneke

1724724683

Excellent customer service. David Crandall himself initiated an after-sales email to contact me. Initially had a challenge locking the Aeron Classic Replacement Mechanism Cover in place. He sent me instructions and a video. The cover snapped shut as he said. It fit my Aeron chair perefectly and is sturdier than the factory cover. Good quality at a great price.

Chase Butcher

1724699549

I ordered an open-box return Haworth Zody from Crandall Office Furniture and I had a rocky experience... BUT it was quickly and respectfully resolved by both Kim and David.My chair had a couple of issues, one which was easily fixed with a suggestion from David (petroleum jelly on the cylinder), and one which was only able to be fixed with replacement hardware. Once I provided some pictures, I was quickly sent a replacement arm to attach to my chair and had absolutely no problems from then. Although it wasn't as smooth as ordering a brand new chair, it was MUCH more affordable and I wouldn't be comfortably sitting on a Zody if not for Crandall.

Brett Martin

1724539719

Great experience overall. I purchased the Steelcase Amia, and am very happy I purchased through Crandall over buying a new one outright. Lower cost, less waste, and I wouldn’t be able to differentiate between this chair and a brand new one. I did have an issue with the seat not staying locked in place; however, after some troubleshooting with the support team (very helpful, responsive, and nice), it was determined I needed a replacement seat. Shipped quickly and at no additional charge. Chair is fully functional. I highly recommend Crandall if you need a top tier office chair for home.

Derrick

1724537105

I purchased one of Crandall's refurbished and upgraded seat replacements with the thicker padding for my Steelcase Leap V2. The process to swap out my old seat cushion and send the old one back to recoup the "core charge" (similar to how some parts are sold at auto parts stores) really couldn't have been simpler. Slide off the old pad, slide on the new one, toss the old pad in the box, slap on the provided return label, and send it on it's way.The improved padding on Crandall's refurbished cushions make a major difference in comfort on the Leap V2. Quite frankly, the thin OG pad was the only problem I ever had with my leap V2, and the Crandall seat cushion corrects it. Highly recommended for your leap v2

Addison Huong

1724256618

Ilianne

1724167736

I wanted specifically a steelcase gesture office chair and they tend to be expensive so I am glad I was able to purchase it here for a fraction of the cost, refurbished and I couldn’t be happier. It arrived very fast and it was like brand new so Thank you Crandall Office Furniture!!!

Michael Scott Lam

1724113204

Purchased a Remanufactured Steelcase 482 Amia Office Chair and I'm very satisfied with the build quality and ergonomics! We made an error in assembly, but the team responded promptly to my email and provided clear instructions and a couple of videos to help resolve my issue. Highly recommend!

Eric Jacobs

1724104199

Bought a refurb Aeron, and it's like new!

Quoc Nguyen

1724099676

Great experience with Crandall, item arrived in perfect condition. Would definitely buy from Crandall in the future!

Tony

1724082008

Rob Garner

1724081440

Perfect experience from start to finish. Pretty cool to pick out the actual chair you're buying, and details like manufacture date help the decision making process. Chair arrived as described and was easy to assemble. It was basically new and I saved about 50%.

Austin Davidson (ADavids)

1724021190

Very happy with my purchase. I watched a lot of reviews on youtube and read some posts on reddit. Happy I went with crandall for the steelcase leap v2 refurb. The larger cushion is 100% better. I actually have a factory leap v2 at my work but wanted one for home. I prefer the crandall's cushion over the factory version.

Dawn Williams

1724018216

Great chair at a great price!I have back issues and I'm doing a lot more work at the computer these days, so it really has become a necessity to have a supportive chair. Their return policy and warranty made it easier for me to spend the money to get a GREAT chair. I love how easy it is to see the exact condition of the chairs. THANK YOU!!!

Bruce Jacobs

1723993961

I bought replacement cushions for my ancient leap chair. My chair is now like new! Crandall had a video that showed how to remove the cushions and install the new ones. So easy! They also reached out to me before shipping to make sure I ordered the correct item.

Anne Horne

1723944332

I researched ergonomic office chairs for weeks before deciding to go with the refurbished Leap V2 from Crandall. They really are an excellent company and were very helpful when I wasn't sure which color combination of fabric I wanted on my chair. I reached out to them and they were so kind to send me fabric swatches of several I was contemplating. I ended up going with a Pebble (tan/taupe) for the back and Wine (reddish burgundy) for the seat, as seen in the photo. I love the color combo and it's an excellent chair!! The thicker padding is very comfortable. I can't wait for their headrest to come out for the Leap! I highly recommend Crandall to anyone looking for an ergonomic office chair!

Mia Dorrien

1723929632

Came in new condition. Very easy assembly.

Colton Duvall

1723919500

Couldn’t be happier with my Refurbished Leap v2 chair! I expected some cosmetic wear given that it was refurbished but this thing was basically brand new for less than half the cost. Plus the options for customization and upgrades were great. It also arrived almost 2 weeks before expected. Really all around great experience ordering through Crandall.

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